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MERP25 User Guide: Transactional Email Logs

The Transactional Email Logs module is your verification center for all outgoing documents sent via email. Whenever MERP25 sends an Invoice, Purchase Order, or Payslip, a log is created here so you can confirm it reached the recipient.

1. Monitoring Delivery

The main list shows every email sent by the system, organized by time. - Recipient: The specific email address the document was sent to. - Document Type: What was sent (e.g., "Sales Invoice", "Receipt"). - Reference: The ERP document ID linked to the email.

2. Understanding Delivery Status

Each log tracks the status of the email through your service provider: - [DELIVERED]: The recipient's mail server has confirmed receipt of the email. - [PENDING]: The email is in the queue and should be sent shortly. - [FAILED]: There was an issue sending the email (e.g., misspelled address, server timeout).

3. Troubleshooting Failures

If you see a FAILED status: 1. Check the Address: Verify that the customer's contact email is correctly spelled in the Masters > Customers module. 2. View Error Details: Hover over the status to see a brief description of the technical issue reported by the mail server. 3. Resend: Once you have corrected the email address, you can return to the original document (e.g., the Sales Invoice) and click the "Email" button again.

[!TIP] Audit Confidence: Use this log during customer disputes (e.g., "I never received the invoice") to provide proof of delivery timestamp and server confirmation.